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Specialty Retail / Apparel•Ongoing

Managed Services for Data Lake, AI Chatbot & Analytics Foundation

Siloed CRM, support, sales, and operational data blocking AI and analytics initiatives

Client

Global Specialty Apparel Company

Duration

Ongoing

Team Size

6 managed services and data platform engineers

The Challenge

A large specialty clothing company wanted to unify data from CRM, customer support, sales, and other business systems into a scalable data lake to power an AI chatbot, QuickSight dashboards, and future use cases. The company needed a partner to build and operate the bronze-silver-gold data lake, support its AI developers, and manage the full operational lifecycle of the platform using a single, integrated approach to monitoring, incident management, FinOps, model governance, and ITSM.

Our Solution

We provide end-to-end managed services for the company’s data lake and AI platform. We ingest data from CRM, support, sales, and other sources into a bronze-silver-gold lakehouse architecture, then enable an AI chatbot that answers questions and takes actions, plus QuickSight reports for business users. Our team supports the customer’s AI developers, ensures model governance, and runs day-to-day operations through the Nivan.AI platform — covering monitoring, incident management, FinOps, and ITSM in one place.

Implementation Approach

  • 1Ingested data from CRM, support, sales, and additional business systems into the data lake
  • 2Built a bronze-silver-gold data lake architecture for scalable analytics and AI workloads
  • 3Enabled an AI chatbot capable of answering business questions and taking actions
  • 4Delivered QuickSight dashboards and reports for customer and business insights
  • 5Provided managed services and engineering support for the customer’s AI developers
  • 6Applied FinOps practices to optimize cloud and model inference spend
  • 7Implemented model governance and lifecycle management for AI workloads
  • 8Managed monitoring, incident management, and ITSM activities through the Nivan.AI platform

Technologies Used

AWS S3AWS GlueAmazon AthenaAmazon RedshiftAmazon BedrockAmazon SageMakerAmazon QuickSightAWS LambdaAmazon SQSNivan.AI Platform

Results & Impact

  • ✓Unified data foundation that supports AI, analytics, and future use cases
  • ✓AI chatbot deployed to answer questions and automate actions across business data
  • ✓QuickSight reporting delivering timely insights to business stakeholders
  • ✓Faster AI developer velocity through dedicated managed services support
  • ✓Improved cost visibility and control with FinOps on the Nivan.AI platform
  • ✓Centralized monitoring, incident management, model governance, and ITSM
“NivaniX not only built the data and AI foundation we needed — they run it. The Nivan.AI platform gives us visibility, governance, and control across the entire lifecycle.”
— Chief Data Officer, Global Specialty Apparel Company

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