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Healthcare Technology•Ongoing

Healthcare Technology Operations Support & Migration Readiness

Need for reliable production support and operational readiness before and after a major AWS migration

Client

Healthcare Platform Organization

Duration

Ongoing

Team Size

4 cloud operations specialists

The Challenge

A healthcare technology platform organization was preparing for and executing a large-scale AWS migration. While the architecture design was led by internal and partner teams, the organization needed a dedicated operations partner to own data migration readiness, validate migration plans, and ensure a seamless customer experience after cutover. Production issues involving data integrity, performance, and availability had to be resolved quickly, and leadership needed clear SLA reporting and incident management discipline throughout the migration lifecycle.

Our Solution

We served as the operations arm of the migration program, owning data migration activities, reviewing and signing off on migration plans, and defining sizing and scaling best practices. We built pre- and post-migration runbooks and automations to reduce manual effort and accelerate issue resolution. Our team established monitoring, alerting, and incident management processes, provided SLA reporting for management, and supported performance and data-related production issues to ensure the migration landed smoothly and customers remained unaffected.

Implementation Approach

  • 1Provided AWS production support during and after the migration
  • 2Owned data migration readiness, validation, and cutover support
  • 3Reviewed and signed off on migration plans for operational feasibility
  • 4Defined sizing and scaling best practices for migrated workloads
  • 5Created and automated pre- and post-migration runbooks
  • 6Implemented monitoring, alerting, and incident management processes
  • 7Tracked and reported SLA metrics to management
  • 8Rapidly resolved production issues related to data, performance, and availability

Technologies Used

AWS EC2Amazon RDSAWS CloudWatchAWS LambdaAWS SQSAWS SNSTerraformPagerDutyAWS Backup

Results & Impact

  • ✓Seamless customer experience before, during, and after migration
  • ✓Data migration and production issues resolved quickly and reliably
  • ✓Clear operational readiness and migration sign-off process
  • ✓Automated runbooks reduced manual toil and cut response times
  • ✓Management visibility through SLA reporting and incident tracking
  • ✓Established scalable monitoring and alerting foundation on AWS
“NivaniX owned the operational heartbeat of our migration. Their runbooks, readiness reviews, and around-the-clock support gave us confidence that our customers would not feel the move.”
— VP of Engineering, Healthcare Platform Organization

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